Water Damage Phone Calls After Hours

March 14, 2024 Uncategorized

Article by David Selter

Why do some companies answer their own phones after hours and some don’t? 

When it’s Sunday afternoon or the middle of the night and you discover that your home or business is flooded, when you call a water damage cleanup company you want to talk to a real person from that company. You don’t have time to leave a message not knowing when or if you will get called back. That’s why at DryMore Water Damage Restoration we answer our own phones 24/7, 365 days a year. So why don’t other companies? Well, it’s a lot easier and cheaper to use an answering service or just voicemail instead of having someone on call every day and night.  But when you’re standing in water in the middle of the night or on a weekend or holiday, you want to talk to someone who knows water damage restoration and who can mobilize their people immediately to begin the water removal and dry out.

Time is critical when dealing with water damage. Although you may think only a few rooms were affected, water continues to migrate under walls and cabinets, and to wick up into the drywall and framing in the walls. If the leak or overflow occurred upstairs or in the attic, the water coming down through the ceiling can pose a serious safety risk. The water coming down from above will cause the ceiling drywall to weaken and collapse from the weight of the water, possibly harming the occupants and definitely damaging the contents of your home. You need a professional water cleanup company onsite immediately to eliminate hazardous conditions and to prevent further damage to your property. And your insurance company, as stated in your policy, expects you to take steps to mitigate the damage, and can actually deny your claim if you don’t. You definitely don’t have time to be waiting for a call back, especially in all of the chaos of a flooded home.

When you suffer water damage, you’re dealing with an emergency situation.  And water doesn’t care what day it is, or what time it is when it floods your house. That’s why you need an emergency water damage restoration company that answers its own phones and can immediately dispatch a crew day or night, weekend or holiday, every day of the year. Time is of the essence in preventing further damage. It’s true that it is more expensive for a restoration company to always answer their own phones, but when it comes to water damage, time is money.


Sincerely, David Selter